IHG Reception - Les Roches

Why we recruit Les Roches students: InterContinental Hotels Group (IHG)

19 Sep 2018 | by Les Roches


It’s a fact, studying at Les Roches puts your career in great shape – we were recently ranked third in the world for employer reputation in the QS World University Rankings. But more than this, being a Les Roches student gives you access to the very best employers, so you can graduate straight into your dream job.

Take IHG, they’re a global hospitality powerhouse with an impressive portfolio of hotel brands and properties around the world. They love to hire Les Roches graduates, as Maggie Zheng explains.

“My name is Maggie Zheng, I am Senior Director to Resourcing in the IHG Greater China office. The students from Les Roches have quite strong knowledge, skills and expertise in hotel management. Also they have the ability to translate their knowledge and skills into practical applications .”

Recruiting and developing hospitality talent

IHG shares the Les Roches vision of creating leaders in hospitality, and further develops graduates once they join the business. “We have two management training programmes at IHG, which we call the IHG Future Leader Program”, Maggie explains.

“One is for our full-service hotels that is an 18-month development journey for young talent. The other one is a wholly express future GM Development Program, which is our four-year development scheme for young talent.”

Intercontinental Hotel Group also offer Les Roches graduates the opportunity to work in some of the world’s most exclusive locations.

Placing employees at the centre of the experience

Maggie understands the importance of experiential brand development, and is ensuring IHG is leading the way in creating memorable experiences for both guests and employees. “Our mission is to create a great hotel guest life, so we provide true hospitality for everyone, not only for our guests but also for our talent”, she said.

And, as if working for an employer that invests in you and places you at the centre of the brand experience wasn’t enough, IHG also offer Les Roches graduates the opportunity to work in some of the world’s most exclusive locations. “We have a vast brand portfolio, we have luxury brands, we have middle scale, upscale, boutique hotels, resort hotels, city hotels, lots of different categories”, Maggie said.

Intercontinental Hotel Group recruit Les Roches students

Key advice: focus on feelings

As always when we’re interviewing leaders in hospitality, we love to get a piece of wisdom or advice for our current students, and Maggie very kindly obliged. “You know, when I joined IHG seven years ago, on the first day my boss said to me “people may well forget what you say, but they will never forget how you made them feel”. You need to catch every moment of truth when you interact with people.” This has never been more true than in today’s hospitality industry.

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