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The number of people using online platforms for researching, booking, and reviewing their travel, dining and hotel experiences is increasingly exponentially. Surprisingly, as the figures in this infographic show, the hotel and tourism sector is lagging behind in providing tech-savvy customers with the services they want.
This infographic on online strategies is part of a series produced by Les Roches School of International Hotel Management, Switzerland. The infographics aim to provide a snapshot of the most pertinent issues in debates on hospitality and related service industries.
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