Leadership Series Episode 4 – The 15 Minute Service Concept

Les Roches Alumnus Gianluca Sparacino talks about the “15 Minute Service” concept that was recently implemented across Four Seasons’ locations.

EPISODE 4 – INNOVATION IN FOOD & BEVERAGE

Les Roches Alumnus Gianluca Sparacino
Les Roches Alumnus Gianluca Sparacino

Guest Speaker: Gianluca Sparacino, Corporate Food and Beverage EMEA Director of Four Seasons

For this fourth edition of the Leadership Series, Les Roches invited Alumnus Gianluca Sparacino for a video interview and discussion on the topic of the “15 Minute Service” concept that was recently implemented across Four Seasons’ locations.

What is 15 Minute Service? It’s an innovative culinary concept that promises hotel clients top quality, delicious food ready in 15 minutes from the moment they place an order till it is delivered to the room. CNN has reported on this unique service, see the video.

« The aim of this service was to respond to a demanding business clientele who are often in a rush and who want quality food served quickly. This new concept has been so successful that it has been put into practice in all of our Four Seasons hotels around the world” says Gianluca Sparacino, Corporate Food and Beverage EMEA Director of Four Seasons.

Every semester, Les Roches receives the visits of leading industry experts who come to share their insights in video interviews for the Leadership Series. In this edition, Gianluca Sparacino, explains in detail this new culinary concept and its worldwide implementation at the Four Seasons. He shares his experience as Food and Beverage Director at the prestigious and luxurious hotel chain that is the Four Seasons and also his perspective on the latest trends in the hospitality world and specifically in the Food and Beverage area.